What you can expect from us when you buy at Zyphera, and what we expect from you. Short and in plain language.
Last updated: September 2026
Zyphera sells digital products: accounts, codes, keys, gift cards and subscriptions for Steam, Xbox, PlayStation, Discord, streaming services and more. Nothing is shipped physically. What you receive is listed on every product under “You receive”.
After a confirmed payment your details usually appear within seconds under Orders in your profile and on the thank-you page.
If a product sold out just as you paid, your order stays open and we deliver automatically once stock is back. If that doesn't happen within 72 hours, you can choose another product or a refund.
Some products say “By us” with a delivery time. We deliver those ourselves, within the time shown on the product. With a pre-order you pay now and we deliver automatically once stock is available.
With iDEAL or card (Visa, Mastercard, Apple Pay, Google Pay) you pay on the secure checkout of our partner 1pay.cx; we never see your card details. The card provider may show its own fee on its page. A card payment cannot be returned to your card: if we owe you a refund, you get it as credit on your account.
Reversing a payment through your bank or card (chargeback) after you received the order is fraud. We then block your account and may recover the costs from you.
You pay with crypto through our payment partner Paymento or 1pay.cx (the coins shown at checkout, such as Bitcoin, Litecoin and USDC). Prices are in euro; Paymento converts the amount to the coin you choose.
If PayPal is enabled, you pay via “Friends and Family”: send exactly the amount with exactly the note shown at checkout. We match the payment to your order and deliver. Payments via “Goods and Services” or without the right note can't be matched; we refund those and don't deliver. Friends and Family has no PayPal buyer protection, your warranty is with us.
A transaction fee is added at checkout. It is shown separately in your cart before you pay. Network fees of your own wallet are yours.
If you send too little, for example because your wallet deducts network fees from the amount, your order is not delivered automatically. We will contact you: you pay the difference or receive the amount we got back, minus network fees.
Normally you have 14 days to change your mind when buying online. For digital content delivered immediately, that right ends once delivery starts, provided you explicitly agree to that beforehand.
That's why we ask you at checkout to agree to immediate delivery and to confirm that you give up your right of withdrawal. You can't check out without that consent. The warranty below always still applies.
After delivery your details are sealed on your order. You open them yourself with “Open details”, on the website or with /order on our Discord. Only open them when you are going to use them.
Once you open the details, the order can no longer be refunded: a code or account may already have been used. Your warranty still applies: if something doesn't work, we replace it.
We guarantee that the details work at the moment of delivery.
If something doesn't work, report it within 24 hours via “Doesn't it work?” on your order or on our Discord, with your order number. We check it and replace the product. If we can't replace it, you get the amount as store credit.
The warranty ends if you change details after delivery that aren't meant to be changed, share the account, or break the platform's rules (such as cheats or abuse).
A refund is possible as long as you haven't opened the details yet. After that, only a replacement under the warranty.
Refunds are given as store credit on your account, used automatically on your next order. Prefer money back? Refunds are made in the same coin or in USDC, to an address you provide. The transaction fee of the original payment is not refunded unless the mistake was ours.
Crypto payments cannot be reversed. If there's a problem, always contact us first.
You can top up your credit with an amount of your choice. Topped-up credit is final: it is not refunded and cannot be converted into money or transferred to someone else. It does not expire as long as Zyphera exists.
Top up with crypto and a bonus may be added (the percentage is shown when you top up). Bonus credit works like normal credit but is never paid out. If the payment is reversed, the bonus lapses too.
Credit can only be used for products on Zyphera. We do not guarantee that a specific product, price or offer stays available. If Zyphera stops or the service ends, the credit lapses.
We are not liable for loss of credit, except when it is caused by a mistake or a breach (hack) on our side. In case of abuse, fraud or a reversed payment we can revoke credit. Topping up earns no level points; you get those when you spend the credit.
Store credit is not money: you use it in the shop and it cannot be paid out. It comes off your order automatically at checkout.
If you invite someone with your own link, they get a discount on their first order and you get credit once they have paid. This only counts for real new customers with their own Discord account, not for yourself or a second account of yours.
Your level (and the fixed discount that comes with it) depends on what you have paid in total; refunded orders do not count. If rewards are abused we can take back credit, discounts or a level.
Paid orders earn level points, which you can redeem for store credit. Points are not money and cannot be paid out or transferred.
If an order is refunded, the points it earned are taken back proportionally. When enabled in the settings, points expire after a period without new purchases. We can take back points if they are abused.
Some products are sold by independent sellers, shown on the product ("Sold by"). You pay Zyphera and Zyphera delivers. These terms, the warranty and the refund policy apply the same as for our own products.
Every seller product is checked by us before it goes live. If there is a problem, contact us, not the seller outside of Zyphera.
Selling is only possible after approval. You only sell what is yours to sell: no stolen, hacked or otherwise unlawfully obtained accounts, codes or keys.
Every stock line must work at the moment of sale. If it doesn't, you replace it or we refund the buyer; that amount comes off your balance, even if your balance goes negative.
Zyphera keeps a commission on every sale. The rest is held during the warranty period and then becomes payable, in crypto only, to the address you provide. After changing your address you can't withdraw for 24 hours. Check your address: a payment to a wrong address cannot be recovered.
Every product needs at least 2 working stock lines when you submit it, and we check it before it goes live. A changed name, description or image needs approval again.
Your stock is stored encrypted. Only the buyer sees the details, after payment. Admins can't just look at them: only after a buyer report or a suspected breach of these terms. That is logged and you are notified.
Your own purchases and repeat purchases by the same buyer don't (fully) count toward your level. Leading customers to your own channels, misleading products, spam or fraud lead to suspension. In case of fraud we can withhold your balance to cover damages.
The exchange (crypto to euro or the other way around) is only available when it is enabled on the site. The rate when you request is indicative; it is only fixed once we confirm your request. Fees are shown upfront and are deducted from the amount. We may refuse a request and ask for identification, for example to prevent money laundering.
If you break these terms or the rules of our Discord, we have the right to (temporarily) block or close your account, suspend your seller account, cancel orders and withhold outstanding credit or seller balance to cover damages. This also applies to other accounts that clearly belong to the same person.
For serious breaches, such as fraud or stolen accounts, we do this without warning and may share information with the platform involved or the police. If you think we made a mistake, contact us on Discord and we will take another look.
Accounts and codes belong to third parties (Steam, Microsoft, Sony and others). We are not responsible for what those platforms later do with an account, such as a ban caused by your own use. Our liability is always limited to the amount you paid for the order.
Questions or a problem? See Contact. We handle your data as described in our privacy statement.